Service Sales Engineer

ATLAS COPCO MAKİNALARI İMALAT A.Ş.

• To develop service business by conducting customer-oriented studies
• To find customers with new service potential and to improve relationship
• Preparing the proposal and contract, including the calculation of the sales price. Follow up and realize service sales
• To support the customer in determining their needs, increase service sales potential and ensure customer satisfaction
• To communicate with existing and potential customers, inform them about the correct service product to confirm with the relevant technical personnel by mutually agreeing with relevant technical staff of customer. Support customer and realize the sales
• To plan customer visits as service sales activity, make customer visits within the plans and report results the Service Sales Manager
• Preparing visits and activity reports with time information, lost orders and sales reports in which sales performance is evaluated according to budget, share report with Service Sales Manager
• To support BLM, service sales manager and other employees for the realization of service sales targets
• To work in coordination with the Operations Manager and the service support team to fulfill the terms of the Service Maintenance Agreement done by service sales engineer.

What we expect of you?

• University degree in engineering
• PC skills (Ms Office)
• Good command of Turkish and English both in speaking & writing
• B Driving Licence

Competencies

• Customer focused and able to create customer centric solutions
• Topflight with passion and commitment to create lasting results
  • Collaborative
  • Open Minded
  • Resourceful
  • Entrepreneurial
• Solid understanding and appreciation of the sales and marketing process of industrial products, especially premium brands
• Know How in pneumatic, mechanical, electric and electronic components
• Strong communication and presentation skills
• Negotiation skill

Behaviours

• Support and act together with cross functions in customer communication
• Take necessary actions with other parties and respond to customer with a sense of urgency when recevied a request from customer directly.
• Coordinate with sales engineer responsible before implementing any action within related customer
• Respond customer request within 24 hours and making sure customer have a feeling that great care and focus is given. 
• Sharing information and raising red flags to be proactive

What you can expect from us?

We’re TOPFLIGHT people. By this we mean people with passion and commitment who are collaborative,open minded,resourceful,entrepreneurial and create lasting results
We respect the diversity and inclusion of our employees and we provide an equal opportunity to all qualified applicants

• Keep commitment to customer
• Strong interpersonal and communication skill, good teamwork spirit, self-motive, goal-oriented and energetic.
• High ability to work in teams
• Analytical approach to problem solving capability, ownership, never give-up attitude
• Ability to plan & prioritize own work efficiently and work under pressure
• Drive better customer satisfaction