Rezervasyon Sorumlusu

BAŞOĞLAN ÇINAR TUR. TİC. LTD. ŞTİ.

Reservation Agent - FO NUUP

Your Day to Day

* Processes resevations by e-mail, telephone and fax

* Coordinates / handles all group reqirements once group sales lead established and maintain a high level of exposure in hotel, especially during conferences, incentives, etc..

* Processes reservations from Central Reservations Office, Regional Offices, Inter-Inn reservations and travel agents reservations,

* Receives and posts advance daily and dispatches guest receipts regularly,

* Actively solicit and book business following hotel standards,

* Ensure Brand Standards are always followed,

* Prepare revenue related reports when requested,

* Reconfirms bookings, ensureres that correct guest names are received, and checks arrival times, rates and all other information on the bookings,

* Organise traces for follow up,

* Ensure work files are kept organised and current with all required information,

* Monitor and handle inquiry calls on a timely basis,

* Ensure that all incoming calls are answered within 3 rings with proper greentings and telephone etiquette,

* Be familiar with all hotel services / features and local attractions / activities to respond accurately to any guest inquiry,

* Promotes and up sells all Food and Beverage and Banqueting facilities whanever possible,

What We Need From You

* Bachelor Degree,

* 2+ years of similar experience is preferred

* Mahhematical skills, including basic math, bugeting, profit / loss concepts, percentages and variances are utilized frequently,

* Fluent Turkish and English