QUALIFICATIONS AND JOB DESCRIPTION
We’re looking for a Concierge who understands the value of excellent customer service for our stores .
The Concierge works closely with clients to provide advice and support in selecting products and services,
The Concierge is responsible for welcoming and assisting customers in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.,
Communicates and provides customer feedback daily with Supervisor in order to create a better customer experience,
Provide support to the sales professionals in order to make sales transactions and shopping experiences run smoothly,
Effectively develops and maintains relationships throughout the store to problem solve and create the best possible outcome for the customer,
Handles all information and service requests from customers in a courteous and timely manner, ensuring that every question is addressed in an appropriate way.
- Minimum of 3+ years of experience in Retail preferred
- Proficiency in English both verbal and written (preferably advanced Chinese or Arabic will be an asset)
- Excellent problem solving skills and strong initiative skills
- Highly organized and effective in operating in a time sensitive environment
- Strong communication skills, both verbal and written
- Being proactive and working in teams