Assistant Guest Experience Manager

Biblos Alaçatı Turizm Yatırımları A.Ş.

Biblos Resort Alaçatı, submit and guarantee for chic design, refined atmosphere, staff’s caring attention and sophisticated service. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

We are looking for the right candidate to work as ; Assistant Guest Experience Manager at Biblos Resort Alacati Hotel 

CANDIDATE PROFILE:

Minimum 2 years experience in a similar position at a luxury hotel

Fluency in English and Turkish is required (additional languages are preferred)

Bachelor’s degree in Hospitality Management, Business Administration, or in a related major.

CORE WORK ACTIVITIES:

Serves as a leader in displaying outstanding hospitality skills 

Empowers employees to provide excellent customer service.

Provides immediate assistance to guests as requested

Responds to and handles all guest feedbacks and other guest satisfaction related issues. 

Records / follows up guest issues in the guest response tracking system.

Ensures guest experience employees are well-trained to support successfully daily operations.

Ensures property policies are administered consistently,

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any issues that may arise through the general operation of the property.

Able to work in flexible hours.

Biblos Resort Alacati provides staff house benefit for the employees from other cities.