Front Office Supervisor

Biblos Alaçatı Turizm Yatırımları A.Ş.

A unique candidate to be the most preferred resort in the Aegean for all seasons…

BIBLOS Resort in Alacati, Izmir, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation… suites designed with impeccably refined taste… a beach with white sand that soothes your skin… coconut and olive trees casting delicate shadows on fresh water and sea water pools…  a cuisine for the most discerning palate… and a well-versed staff to serve you in the best possible way… in short; treating our guests like we’d like to be treated… this is our guiding principle at BIBLOS Resort…

·         Relevant degree or Diploma from an accredited university in Hotel Management, Hospitality, or related major

·         5 or more years experience in Front Office, Guest Relations or related professional area. (Preferably in a 5 star hotel.)

·         Excellent command of English (Preferably, ability to communicate in a second language)

·         Excellent supervisory skills, inter-personal and communication skills.

·         Must be able to perform all front office functions.

·         Ability to achieve positive guest relations and maximize guest satisfaction.

·         Ability to handle cash and credit transactions.

·         Ability to enforce all company rules and procedures.

JOB DESCRIPTION

·         Supervise Front Desk operations during your assigned shift to a consistently high standards, 

·         Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel, 

·         Ensure that all personnel are kept well informed of department objectives and policies,

·         Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business, 

·         Attend to Guests’ enquiries, requests, complaints and compliments, 

·         Access all function of computer system according to established procedures and standards, 

·         Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 

·         Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience, 

·         Maintain professional image while on duty with well grooming hygiene and prescribed uniform.

IMPORTANT NOTE: 

·          Accommodation opportunities are provided for candidates who live outside the city.

·          Applications without photos will not be evaluated.