Guest Experience Agent

Biblos Alaçatı Turizm Yatırımları A.Ş.

A unique candidate to be the most preferred resort in the Aegean for all seasons…

BIBLOS Resort in Alacati, Izmir, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation… suites designed with impeccably refined taste… a beach with white sand that soothes your skin… coconut and olive trees casting delicate shadows on fresh water and sea water pools…  a cuisine for the most discerning palate… and a well-versed staff to serve you in the best possible way… in short; treating our guests like we’d like to be treated… this is our guiding principle at BIBLOS Resort…

·           Responsible for developing and maintaining the acknowledgment of all guests (also include: VIP, repeat and special occasion).

·           Ensure all departments are aware of all guests’ needs prior to arrival that will lead to a unique, memorable and personal stay.

·           Creating loyal and satisfied guests.

·           Responsible for teaching and continuously energizing the Guest Experience process throughout the hotel.

·           Responsible for the safety, security and well-being of hotel guests and associates.

·           Responds to and handles guest problems and complaints.

·           Manages all day-to-day operations; Understands associate positions well enough to perform duties in associates’ absence.

·           Provides immediate assistance to guests as requested.

·           Empowers associates to provide excellent customer service.  

·           Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

·           Provides services that are above and beyond for guest satisfaction and retention.

·           Improves service by communicating and assessing individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Required Skills

·           At least bachelor's degree in Hotel and Tourism Management Hospitality, Business Administration or other related areas

·           At least 2 years’ experience in the guest services, front desk, or related professional areas

·           Ability to focus and handle multiple tasks at the same time

·           Ability to use time efficiently, to prioritize and organize work

·           Ability to work well under pressure and constant change, making quick and appropriate decisions

·           Ability to work cohesively with other departments and other team members

·           Ability to work in shifts, flexible hours, including weekends, holidays and evenings

·           Excellent command of English (written & verbal); any other langauge is advantageous

Important note:

 Accommodation opportunities are provided for candidates who live outside the city.

 Applications without photos will not be evaluated.