Guest Service Center Agent

Biblos Alaçatı Turizm Yatırımları A.Ş.

A unique candidate to be the most preferred resort in the Aegean for all seasons…

BIBLOS Resort in Alacati, Izmir, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation… suites designed with impeccably refined taste… a beach with white sand that soothes your skin… coconut and olive trees casting delicate shadows on fresh water and sea water pools…  a cuisine for the most discerning palate… and a well-versed staff to serve you in the best possible way… in short; treating our guests like we’d like to be treated… this is our guiding principle at BIBLOS Resort…

JOB DESCRIPTION

·      Answering or making calls to guests to learn about and address their needs, complaints, or other issues.

·      Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that guests feel supported and valued.

·      Engaging in active listening with callers, confirming and clarifying information and diffusing angry guests, as needed.

·      Building lasting relationships with guests and other guest service center team members based on trust and reliability.

·      Determines eligibility by comparing guest information to requirements.

·      Informs guests by explaining procedures; answering questions; providing information.

·      Maintains communication equipment by reporting problems.

·      Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

·      Updates job knowledge by studying new product descriptions; participating in educational opportunities.

QUALIFICATIONS

·      1 – 2 years of experience in 5 star hotels; as Guest Service Center Agent, Call Center Agent or PBX Agent

·       Able to speak the English language clearly and fluently.

·      Ability to provide excellent customer service.

·      Ability to communicate effectively with others

·      You should be suitable for flexible working hours.