Spa Manager

BiBLOS YATIRIM HOLDİNG AŞ

About “Spa Manager” Position

To oversee spa treatment and services operations and recommend and implement strategies to achieve performance and revenue targets.

Key Responsibilities

•         Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance and service standards are upheld

•         Manage the financial budget, control costs and prepare revenue and expense reports

•         Ensure the spa’s operating procedures and policies manuals are implemented as required

•         Supervise spa therapists and receptionists, answering queries and identify training needs

•         Develop the therapists’ roster and assist the receptionist with the appointment schedule

•         Ensure the spa’s operating procedures and policies manuals are implemented and updated as required

•         Assist in the development and updating of the spa menu

•         Reference and abide by the spa’s Standard Operating Procedures, Policies & Forms Manuals

•         Manage client feedback

Requirements

•         Well knowledge of English in business writing and speaking (Second language is preferred)

•         Two (2) years spa supervising experience in an international standard spa

•         Effective communication skills

•         People person nature

•         High school diploma or certificate in sales

•         Willing to work shift hours including evening and weekends

Proven business skills

•         Operations management

•         Financial reporting

•         Human resource management

•         Public relations and marketing

•         Retail management

•         Customer service

•         Industry analysis

•         Computer literate (mid-advanced level)

•         Business writing

Language(s) Required

•         English

•         Other (advantage)

Personality traits

•         Articulate verbal and written communication

•         Interpersonal skills

•         Self-motivated

•         Enthusiastic

•         Empathetic

•         Sales oriented

•         Professional presentation