Front Office Agent

BİBLOS Beach Resort.Alaçatı

A unique candidate to be the most preferred resort in the Aegean for all seasons…

BIBLOS Beach Resort in Alacati, Izmir, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation… suites designed with impeccably refined taste… a beach with white sand that soothes your skin… coconut and olive trees casting delicate shadows on fresh water and sea water pools…  a cuisine for the most discerning palate… and a well-versed staff to serve you in the best possible way… in short; treating our guests like we’d like to be treated… this is our guiding principle at BIBLOS Beach Resort…

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

·         Perform all check-in and check-out tasks

·         Manage online and phone reservations

·         Inform customers about payment methods and verify their credit card data

·         Register guests collecting necessary information (like contact details and exact dates of their stay)

·         Welcome guests upon their arrival and assign rooms

·         Provide information about our hotel, available rooms, rates and amenities

·         Respond to clients’ complaints in a timely and professional manner

·         Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

·         Upsell additional facilities and services, when appropriate

·         Maintain updated records of bookings and payments

Requirements

·         Work experience as a Hotel Front Desk Agent, Receptionist or similar role

·         Experience with Electra is a plus,

·         Excellent communication and organizational skills

Biblos provides Staff Accomodation benefits for the employee from other cities.