Guest Relations Agent-Russian Speaker

BİBLOS Beach Resort.Alaçatı

A unique candidate to be the most preferred resort in the Aegean for all seasons…

BIBLOS Beach Resort in Alacati, Izmir, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation… suites designed with impeccably refined taste… a beach with white sand that soothes your skin… coconut and olive trees casting delicate shadows on fresh water and sea water pools…  a cuisine for the most discerning palate… and a well-versed staff to serve you in the best possible way… in short; treating our guests like we’d like to be treated… this is our guiding principle at BIBLOS Beach Resort…

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

• Review arrival lists to welcome guests
  
• Attend to special guests (e.g. VIPs) and answer their inquiries
  
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  
• Provide information about amenities, area and venues and promote services
  
• Anticipate guest needs and build rapport with customers
  
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  
• Address customer complaints and escalate to Guest Relations Manager when needed
  
• Record information in the logbook daily
  
• Ensure compliance with health and quality standards
  

Requirements

• Proven experience as a Guest Relations Officer
  
• Familiarity with hospitality industry standards
  
• Proficiency in Russian; English is a plus
  
• Computer literacy
  
• A customer-oriented and professional attitude
  
• An outgoing personality
  
• Outstanding communication abilities
  
• Excellent organizational and time-management skills
  
• Diploma or BSc/BA in Hospitality Management is preferred
  

Biblos provides Staff Accomodation benefits for the employee from other cities.