Support Center Manager - Middle East & Turkey

BIOMERIEUX

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Support Center Manager - Middle East & Turkey

In our new Customer Service organization in Istanbul, Support Center Manager will be responsible from Turkey, Caucasus and Middle-East. The main responsibility will be to organize and manage the Support Center teams in collaboration with sales planning in order to guarantee the deployment of the company’s solutions towards customers to ensure customer satisfaction and efficiency research.

What will your responsibilities within bioMérieux?

• Manage and facilitate the teams of Customer Support Specialists for Application and Field Service as well as IT specialists.
• Create a productive, customer focused and motivating work environment for the team
• Analyze service KPI through CRM and set up action plan.
• Be an active participant in the continuous improvement of the department's daily responsibilities and procedures.
• Analyze and monitor team achievements regularly and work on the improvement areas
• Coordinate deployments on its sector to manage distributor and customer satisfaction
• Promote Service activities and develop business initiatives

Who are you?

• Minimum Bachelor’s degree from related fields
• Customer Support management, industry applications or healthcare experience is a plus
• 8+ years of experience, 2 years or above experience in leading a team
• Customer focused, solution and result oriented, problem-solving personality,
• Excellent communication skills with internal and external stakeholders
• Organized, rigorous and autonomous
• Analytical and strategic perspective
• Proactive; ability to make decisions and take actions in limited time
• Excellent command of CRM tools and MS Office applications
• Fluent in Turkish and English, Arabic is a plus
• Ability to travel with the minimum ratio of 10%

Offer

We offer a competitive salary and benefits package along with the possibility to grow and develop within a world leading, international company with a purpose of serving public health!