Luxury Retail Sales- Client Advisor

Bircom Telekomünikasyon

QUALIFICATIONS AND JOB DESCRIPTION

The Most Desired Audio Brand

At Bang & Olufsen, we strive to be the most desired audio brand in the world. For more than 95 years, we’ve developed products that change moods, inspire minds and instill pride in all of us. We are passionate innovators, using our deep knowledge and collaboration skills to solve and simplify complex daily challenges, each of us driven by the profound effect sound can have on the mind. We welcome others that share our passion.

Join our highly skilled sales professional team to elevate and grow Bang & Olufsen’s pop-up store in Bodrum- Yalıkavak Marina.

Your mission

As our new Sales Professional, you will join the established team in our pop-up store in Bodrum-Yalıkavak Marina and showroom. Your mission is to uphold high customer service standards while selling the company’s full range of products and services to achieve and exceed individual sales targets. The delivery of impeccable customer service is paramount, both before, during, and after the sale, creating a good customer experience and long-term loyalty. In addition, you will be responsible for covering the day-to-day operational needs of the business.

More specifically, you will:

• Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.

• Understand and practice the processes of solution selling. These techniques and skills are to be continually used to maximize all opportunities for upselling and add-on selling with new and existing clients.

• Demonstrate professional levels of personal representation with confidence in presenting our products.

• Ensure professional and knowledgeable management of all customer queries, taking responsibility to see the query through to a satisfactory conclusion.

• Maintain awareness of new product developments, new company initiatives, and all promotional activity.

• Ensure to achieve the required level of Customer satisfaction through full use of CRM Systems and clienteling.

• Ensure products are as directed by the line manager ensuring all promotional materials are in place within the correct timescales.

• Take part in training and development to expand your professional skillset and knowledge.

• Attend customer events from time to time, either in the evening or at weekends.

• Attend site surveys and home demonstrations when necessary, before and after regular working hours.

What You Bring

We seek someone who can demonstrate an interest in sound, aesthetics, and high-end designer products, with an understanding and appreciation of the product quality, who can convey this to our customers. We seek someone with experience within a luxury or premium goods brand from a store environment, although the right mindset and enthusiasm for retail are just as relevant. Familiarity with high-end electronics and the Bang & Olufsen brand is a great plus.

Furthermore, you:

• Are gregarious, outgoing, and have the desire to give excellent customer service.

• Possess excellent team spirit and a collaborative attitude.

• Be able to identify customer requirements, meet their needs, and maximize sales using all the resources available.

• Enjoy representing a high-end brand, high service level, and comfortable with smart dressing.

• Being experienced in networking and approaching affluent people, having a luxury brand/high-end lifestyle experience, or having solution-selling experience is a plus.

Ready to join the most desired audio brand in the world?

Then submit your cv and application in English by pressing the apply button. Applications are assessed continuously, so please apply as soon as possible and by the 1st of April 2023.