CRM Specialist

BİTCİ TEKNOLOJİ ANONİM ŞİRKETİ

Responsibilities

 ·   Address and analyze marketing programs using the following tools and techniques:

o   Data-driven campaign design and execution

o   Customer profiling

o   Segmentation analysis

o   Building campaign insights from data

·   Create campaign strategies and solutions through direct marketing channels including email, app push, web push, in-app messaging

·   Develop customer journeys and automation scenarios via CRM communication tools

·   Build out personalized targeted communications by identifying growth opportunities and maximizing efficiency

·   Measure and analyze performance metrics for campaigns

·   Proactive and effective interaction with other internal groups throughout Hepsiburada

·   Evaluation and improvement of campaign & communication tools and processes

Our Requirements

·   1-2year experience in data-driven CRM, preferably in campaign management, database marketing

·   Bachelor’s or Master’s degree in management, marketing, industrial engineering, statistics or related quantitative field

·   Fluent in written and verbal English

·   Experience in SQL, eager to learn data analysis, segmentation

·   Strong communication and interpersonal skills, comfortable with a fast-changing environment

·   Strong problem-solving skills; takes initiative and ability to work both independently and in teams, fast, multi-task, open to change