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İlan yayından kaldırılmıştır
İstanbul(Avr.)(Beşiktaş)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Assistant Specialist
Department
Information Technology
Information Technology
Application Count
393 application
Job Type
Full-Time
Position Level
Assistant Specialist
Application Count
393 application
Department
Information Technology
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor’s Degree in engineering or technology domain,
- Experience in administering desktops, laptops and peripherals (like printers, scanners, etc.),
- Troubleshooting on general applications like MS Office and e-mail services,
- Prefarably on Active Directory, Group Policies, WINS, DNS, DHCP, Windows Terminal Server, TCP/IP Networking, System Monitoring, Patch and Anti-Virus Management Systems, Basic Knowledge of Network Infrastructure, Hardware, Internet Technologies etc.
- Very good level of English both written and spoken,
- Minimum 5 years related experience.
- Manage the Service Desk department supporting core services,
- Ensure 1st / 2nd level ticket resolution meets SLA requirements,
- Manage the process of escalation between teams and management,
- Participate in the development of Service Level Agreements and ongoing management of service level compliance,
- Participate in and drive participation of the Service Desk in the organization’s Change Management and Asset Management processes,
- Develop and demonstrate an understanding of customer approach,
- Resolve escalated customer and vendor issues,
- Resolve daily issues of a complex scope that impact the team and overall business objectives,
- Development of Service Desk metrics and KPI’s
- Develop and enhance cooperative interdepartmental and vendor relationships and communications,
- Maintain current knowledge of IT trends and potential impact on the support business,
- Maintain a high level of employee morale within the team,
- Strong sense of customer impact and service continuity,
- Good IT competencies, strong analytical skills and problem solving, documentation and reporting abilities,
- Certification and implementation on ITIL V3 concept,
- Microsoft base certifications like MCP, ICNP1,ICNP2,
- Prefarably JIRA management skills and experience on monitoring tools (Solarwinds, Whatsup etc.)
- Prefarably experienced and worked in NOC and SOC Team.
Preferred Candidate
More than 5 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)
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