Customer Service Manager (Müşteri H. Müdürü)

BODOR LASER TURKEY MAKİNA TİCARET LİMİTED ŞİRKETİ

Company Description

Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D and production of fiber laser machines that are widely used for cutting different metal materials. All of our products comply with international quality standards (CE,SGS, ISO9001, etc.) and are greatly appreciated by customers around the world. With 20 service languages, knowledgeable sales and after-sales team, 24/7 service, world wide market network covering more than 150 countries, we reach out to customers all over the world and look forward to all potential partnerships. Keeping in mind responsibilities for the well being of its staff and the society, Bodor is determined to gain world recognition with intelligently Made-in-China and change human life with laser technology.

In addition, The company has maintained a high growth rate since its establishment in 2008.Now Bodor has 51000 m2 production base, 10000+ delivery capability, 2000+ global employees. Bodor's global Network covers 180 countries with 10 global branches and 4 technical centers.

Ultra-high power capability

• World premier of 25000w, 30000w, 40000w and world unique 22000w laser cutting machine.

Sales record (Until Sept, 2021)

• Choice of 700 companies worldwide on 10kW+ laser cutting machines, in 37 different countries and regions.

No. 1

• World No. 1 in 10kW+ laser cutting machine sales volume.

R&D Capability

• Strong R&D team lead by the drafter of National Standards for CNC laser cutting machines
• Over 200 R&D Technicians, the R&D level is in line with international standards
• 10 subdivision platforms, including plate cutting, pipe cutting, application engineering, etc.
• 2 Core R&D Centers in China and 4 overseas Technology Centers
• More than 200 patent certificates, 5 international awards, 22 industry awards with 200+ R&D Team, 200+ Patents, 10 R&D Platforms.

Job Description

According to the company's customer service plan, responsible for the work arrangement of customer service personnel (mainly for daily after-sales processing and new machine installation), to ensure good communication between the Chinese and Indian teams, and to improve customer satisfaction.

Responsibilities

• Improving service quality, standardize service work, improve service efficiency, and enhance customer satisfaction.
• Responsible for the day-to-day management with members of the group
• Responsible for the unified planning and configuration of service resources within the group.
• Responsible for the daily activities of the members of the group and the assessment of key indicators.
• Agent and terminal technical service support.
• Others, the leader arranges other daily tasks.
• Regular travel within assigned territories.
• Other duties as assigned.

Qualifications

• Associate degree.
• Previous experience in laser cutting industry is an advantage.
• Outstanding service ability with experience in the delivery of 10,000-watt equipment, a large number of completed work orders, and high customer satisfaction.
• Willing to be a manager and has the potential to be as a manager.
• Proficiency in Microsoft Word, Excel, and remote communications.
• Proficient at working independently and as part of a team in a fast-paced environment.
• Self-driven and responsible.
• Ability to work under pressure.
• Ability to travel as required (local and domestic).
• Valid Driver’s License.
• Strong leadership skills.
• Highly organized.
• Meticulous attention to details.
• English or Chinese + Turkish languages can be used as working languages.
• Local residence permit or working authorization in the local country are required.

Additional information

• Schedule: Monday to Saturday (40-45 Hours)
• On call
• Overtime
• Weekend availability