Private Lounge Manager

BOMONTİ ULUSLAR ARASI KONGRE VE TURİZM YATIRIMLARI TİCARET A.Ş

What will I be doing?

As a Private Lounge Manager, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. As a Private Lounge Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Handle enquiries and complaints, promptly and efficiently
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Serve your role and Team in an environmentally-conscience manner
• Maintain exceptional levels of customer service
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation
• Observe food and beverage outlet operations and take needed action to ensure all standards are being met

What are we looking for?

As a Private Lounge Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience to service high level hospitality and protocol
• Will have at least 10 years of experience in a Food and Beverage role in the hotel industry
• Minimum 2 years of experience as a Restaurant/ Banquet Manager
• Ability to manage A La Carte Restaurant operations
• Having F&B experience in a 5-star hotel
• Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure
• Bachelor’s degree - Preferably graduated from Tourism and Hotel Management of universities
• Proficiency in MS Office applications
• A positive attitude and a can-do approach to any task

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all