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İstanbul(Avr.), İstanbul(Asya)
12 gün önce yayınlandı

Job Type

Full-Time

Years of Experience

More than 1 years of experience

Department

Customer Service

Customer Service

Application Count

0-50 application

Job Type

Full-Time

Years of Experience

More than 1 years of experience

Application Count

0-50 application

Department

Customer Service

QUALIFICATIONS AND JOB DESCRIPTION

Established in 2015 and headquartered in the UAE, BitOasis is MENA’s largest crypto platform. The company recently announced the completion of a USD $30m Series B financing, the largest to date of any crypto platform in the region, from a combination of leading global and regional investors including WAMDA, Jump Capital, Alameda Research, and Pantera Capital. Earlier in 2021, BitOasis announced that it had crossed over USD $3bn in trade executed on its platform since inception with half of that volume being originated in 2021 alone.

We are looking for Customer Service Executives (Turkish speakers) that will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude towards customers at all times
  • Responding promptly to customer inquiries through various channels
  • Acknowledging and resolving customer complaints in a professional manner
  • Keeping records of customer interactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Requirements

  • Fluency in English
  • High school diploma, general education degree, or equivalent
  • Experience working in customer support
  • Comfortable using multiple communication channels

Preferred Candidate

High School(Graduate), Bachelor’s(Student), Master’s(Student), Bachelor’s(Graduate)

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İlgini Çekebilecek İlanlar

Müşteri Hizmetleri Temsilcisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Hizmetleri Temsilcisi Müşteri Hizmetleri Temsilcisi Maaşları Müşteri Hizmetleri Temsilcisi Nasıl Olunur? Müşteri Hizmetleri Temsilcisi Nedir? Müşteri Hizmetleri Temsilcisi İş İlanları