Transformation And Process Excellence Manager

Bupa Acıbadem Sigorta A.Ş.

Education & Certifications:

•      Bachelor of Science Degree in Manufacturing, Industrial Engineering, or related discipline.
•      MBA or MS Degree in Applied Statistics or Industrial Engineering preferred.

Experience:

•      Five years engineering and/or operations experience preferred.
•      Experienced in project management methodologies to develop solution-driven strategy plans, implementing business requirements analysis and testing processes, and identifying timeline constraints, and risks.
•      Proficient hands-on experience with preferred methods, engineered standards, MSD and time studies, and managing direct and indirect performance and planning tools.
•      Advanced proficiency in Microsoft Office, Visio, Project and Access,
•      Ability to develop short and long-range project planning and effectively communicate information to diverse work groups.
•      Need strong organizational and time management skills with an ability to manage multiple projects and set priorities.
•      Proven success at setting and achieving ambitious goals while having a sense of urgency with regard to key initiatives ? Exceptional follow-up skills and attention to detail needed.
•      Experience writing procedures, work instructions, and other related documents.
•      Proficient in PowerPoint development and presentation skills.
•      Experienced in transformation project or core system renovation project is preferred.

Licenses and Certifications:

•      Lean Six Sigma Certification preferred.
•      PMI certificate preferred

Responsibilities will include analytical and simulation modelling to support process development optimization. This position requires close partnership with operations personnel to resolve issues and improve processes. 

Summary of Key Responsibilities:

•    Lead and support the development of best-in-class operating solutions mainly in the areas of system /software transformation and business process and applications transformation projects. Solutions include consideration of all operational elements including but not limited to product and service requirements, lean process optimisation, utilization of technology/IT. Therefore, core and/or environmental system transformation, creation or re-creation or modification project management experience would be a significant plus.
•        Analyze existing business process and system flows and provide improvement recommendations per process.
•        Quickly adapt to different working environments, build relationships and be able to both work and lead teams efficiently for success.
•        Design new processes to improve efficiency, boost productivity, quality, and profitability.
•        Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
•        Encourage use of Performance Management system in all facets of the operation.
•        Monitor performance metrics and measurements related to individuals, teams, and processes
•       Perform complex engineering tasks of design, evaluation, problem-solving, analysis and planning to support insurance business processes.
•        Provide state of the art process design, redesign and layout and analysis for improved profitability, efficiency, performance, quality and reliability to support operational goals.
•        Plan and design process workflow, and minimize risk level to maintain efficient and safe process.
•        Communicate effectively verbally and in writing at all levels of the organization to include Executive Leadership and know when to escalate impediments and barriers.
•       Conduct time & motion studies and evaluate optimisation, standardisation and automation standards.
•        Ensure ongoing customer process and focusing on the operations based on customers needs. 
•        Responsible for preparing project charter and make analysis about projects feasibility
•        Responsible for the organic growth and development of additional business opportunities with the existing customer.
•        Ensure efficiency, maintain quality, establish and monitor lean management programs.
•        Oversee general management within the company guidelines.