Coordinator Customer Service – Logistics Support

CHEP

Coordinator Customer Service – Logistics Support, Automotive

Grow your career with a Global Industry Leader

Position Purpose :

        Execution of 1^st level Support of all customer queries by phone & email and being 1^st point of contact for existing customers

Major/Key Accountabilities :

·  Deliver best in class customer service to all customer of Automotive Europe

·  Receive customer queries, perceive information and support customers through email & phone

·  Train customers on web-based service solutions and on CHEP business processes

·  Provide close support to customers to identify solutions (supply reports/ information from ERP / CRM systems) for Logistics Support specific problems

·  Work closely with all interfaces between customers and internal stakeholders

·  Maintain Service relevant data in CRM system. Monitor own completion of workload and meet Logistics Support objectives.

·  Run ERP reports and analyse results and present rationale for under and over performance, trends and discrepancies in Logistics Support

·  Continuously improve Logistics Support specific processes in line with ISO 9001 and 14001 certifications

Qualifications :

 · Business degree or apprenticeship in a logistic or customer service environment

Experience :

·  Minimum of 3 years working experience in a logistic and/or customer service environment

·  CRM and ERP working experience

·  Worked in ad hoc driven situation where success is dependent on finding fast customer solutions in line with business policies

Skills and Knowledge :

·  Microsoft, specifically advanced excel

·  High level written and verbal communication, specifically in English

·  German is an asset