Professional Services & Support Engineer (F/M/D)

CLINERION TURKEY TEKNOLOJİ ARAŞTIRMA LTD. ŞTİ.

We want you!

Clinerion is a Swiss-based software and real-world data services company with international operations in the US, Switzerland, and Turkey. Clinerion provides disruptive software solutions supporting life sciences companies and hospitals in the process of developing new medicines.

One of our key solutions is the Patient Network Explorer (PNEx), which automatically finds eligible patients for clinical studies in Big Data settings, such as hospitals and other healthcare organizations. In drug development, this addresses a major problem of finding significantly more eligible patients faster and at lower costs. PNEx works through integration with electronic health records at hospitals and represents a federated network of servers, allowing central querying and local patient identification. PNEx also generates data for Real-World Evidence.

 To strengthen our existing IT Support Teams in Switzerland and Turkey, we are currently looking for a passionate Professional Services & Support Engineer.

Your Role

This position is an exciting opportunity to make an impact on medical innovation and patient care. The position will be key to the continued roll-out of Clinerion`s PNEx to hospitals worldwide.

The main role in this position is to support the technical team on-site during the implementation phase of a project and to work closely with clients through the project's lifecycle.

Your Responsibilities

-    Installation/configuration of hardware, network, software, storage, and backup in a distributed environment.

- Testing of installed products.

- Ensuring continued end-to-end functionality of the installed software.

- Monitoring and supporting of key system elements, security logs, backups.

- Implementing automated scripts for installation, monitoring, and maintenance.

- Creating and maintaining client-related product documentation (installation, configuration, validation).

-    Coordinating technical tasks with clients.

-    Testing, scheduling, and execution of software updates on site.

-    Coordinating with Clinerion`s Quality Management.

-    Investigating and resolving potential application, data, and server issues.

Your Profile

-     Bachelor’s Degree in computer science, software engineering, or equivalent

-     Unix background (Ubuntu OS, installation, updates, scripting)

-     Languages: Fluent in English and Turkish (ideally mother tongue) is a must, any other language is a plus

-     Network background (OS Network configuration, managing)

-     Database background (PostgresSQL, MySQL, installation, configuration)

-     Application integration experience (app-servers, Tomcat, JBoss, Apache)

-     Java reading, understanding, and simple updates are a plus

-     Good verbal and written communication skills

-     Willing to travel within Europe and the Middle East

-     Healthcare sector experience is a plus

Our Offer

We offer an exciting opportunity to make an impact on medical innovation and patient care in a dynamic start-up environment. This position has great potential for growth and development. Clinerion has a diverse workplace with flexible work arrangements to support our people achieve work/life balance while meeting the high demands of our business. This position comes with an attractive compensation package, flexible work location, and hours.