Sales Support Representative

CMA CGM DENİZ ACENTELİĞİ A.Ş.

Founded in Marseille in 1978 by Jacques Saadé, the CMA CGM Group is a leading worldwide shipping group.

Now headed by Rodolphe Saadé, from its base in Marseille, the CMA CGM Group is present in more than 160 countries through its network of over 755 agencies, withmore than 30,000 employees worldwide(4,500 in France).

With a young and diversified fleet of 504 vessels, the CMA CGM Group serves over 420 of the world's 521 commercial ports. Through more than 200 shipping lines, the company operates on every one of the world's seas. Its global presence and efficient ships like the CMA CGM BOUGAINVILLE enabled the CMA CGM Group to transport a volume of 18.95million TEUs last year.

CMA CGM, Turkey - an agency 100% owned by CMA-CGM Group, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high quality transport of their cargo. As a result of expanding our organization, we are currently looking for Sales Support Representative to join our fast growing and challenging organization.

ROLE:

Provide administrative and sales support to Outside & Inside sales with no customer portfolio.

RESPONSIBILITIES:

• Support Customers in the utilization of digital pricing tools
• Handle quotations requests received by Outside and Inside sales
• Follow-up customers regarding quotations sent to them
• Support Outside/ Inside sales on a dedicated portfolio of customers
• Promote Group products, Non-Maritime products, tools and services (i.e eCommerce, intermodal, value added products, value added services, contract logistics and supply chain services etc.) and support on digital platform
• Contribute to dispute resolution in coordination with pricers(Freight & DDSM claims)
• Back-up for Outside & Inside Sales
• Reports to Sales Support Supervisor

REQUIREMENTS AND SPECIFIC SKILLS:

• University Degree
• Min +3 years experience in a similar role
• Customer, product and market knowledge
• Customer and sales techniques knowledge
• Communication & Stakeholder Management
• Pricing
• Account & Portfolio Management
• Effective communication skills
• Time management and organizational skills
• Customer Oriented
• Good computer, software and IT applications skills
• Fluent English
• Locating in Istanbul