Pre-Sales Engineer

M Plus

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M Plus Türkiye Hakkında:

Türkiye’nin en büyük bağımsız dış kaynak sağlayıcılarından biri olan M Plus Türkiye, 2000 yılında İstanbul’da kuruldu. Ocak 2020’de, Türkiye ve Avrupa’daki 15 lokasyonuyla, 58 ülkeden 260 markaya 12.500 çalışanı ile 32 dilde hizmet veren, BPO, Teknoloji ve Danışmanlık şirketler grubu M+ Group’un en büyük üyesi olarak yerini aldı. M+ Group’un M Plus Türkiye kadrosunda yaklaşık 8.000 kişi görev yapıyor.

M PlusTürkiye, Ar-Ge merkezinde en son teknolojilerle geliştirdiği CRM ve Yapay Zeka tabanlı Robotik süreç otomasyonu uygulamaları ile müşterilerinin ihtiyaçlarına özel çözümlerini, 7/24 kesintisiz teknik destek hizmeti ile birlikte sunuyor. Müşteri hizmetleri, müşteri deneyimi, tahsilat yönetimi, sosyal medya ve backoffice yönetimi konularındaki başarılı projeleriyle M Plus Türkiye, yeni nesil müşteri yönetimi ve müşteri memnuniyeti anlayışıyla sektöre yön vermeye devam ediyor.

What you will do:

Analyse and deep understanding on each sales opportunity, collaborate with sales team to understand prospect’s requirements

Research on prospect and its sector, investigate pain points of the prospect

Maintain extensive knowledge of M Plus Group’s services & products, processes and assist to close deal with fitting the prospect’s needs

Research, develop and propose product / serviceadjustments to meet prospect’s requirements, needs and desires

Prepare and develop persuasive frameworks and materials to explain company’s value offering and successfully match them with prospect’s needs/requirements

Create used case scenarios for existing services & products

Identifying areas for improvement and communicating these issues as well as possible solutions to upper management

Ensure healthy communication and governance including key stakeholders.

Direct report to Head of Presales

Requirements:

Graduate or postgraduate (MBA is a plus) from reputable universities’ Math, Engineering,  Business administration

2+ years of experience in a Business Analyst or Sales & Business Development Role. Technology or BPO sector experience is a plus.

Ability to creatively explain and present complex concepts in an easy to understand manner

International team/project management experience

Experience managing internal and external cross-functional teams

Research oriented, analytical thinking and focus on all on-going and new projects with extreme attention

Solid understanding of business and financial concepts

Proficiency in Microsoft Office applications, especially Excel and Powerpoint

Strong problem-solving skills and creativity

Interpersonal skills to interact directly with clients

Prioritising, accountability, leadership skills

Excellent verbal and written communication skills in English (German is a plus)