Customer Care Center Executive, Edirne

• Bachelor’s Degree
• Min. 3 years of experience in Sales or Distribution
• Good MS Office skills particularly in Excel, Word and Power Point
• Fluent in English and Turkish is a must
• Willing to locate in Edirne
• Excellent communication skills on different levels in the organization
• Strategic thinking skills
• Ability to view total picture of the system and links between different functions
• Advanced capability to convince people
• Strong problem solving and decision making skills

İŞ TANIMI

Job Profile:

Customer Care Center Executive will be responsible from call center operations & improvement of customer satisfaction. He/she will manage Damla Order Line processes.

Key Responsibilities:

• To follow and solve incoming user requests by giving the best quality customer service
• To control and evaluate Call Center calls by random listening
• To provide action plan for improvement & follow present improvements
• To analyze and report quality and performance of Call Center business processes
• To generate new solutions for Sales and Distribution Operations proactively
• To identify training needs of Call Center teams & plan the trainings

“Were an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression or political opinion.”