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İzmir(Buca)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
High Level Manager
Department
Service
Service
Application Count
354 application
Job Type
Full-Time
Position Level
High Level Manager
Application Count
354 application
Department
Service
QUALIFICATIONS AND JOB DESCRIPTION
CCC is one of the leading companies in providing professional customer care in Europe.
More than 6.500 service professionals at 19 locations in 9 countries deliver international customer service solutions on the highest level.
For our Team in Izmir we are currently looking for aCall Center Reporting Expert (m/f)
What you can offer to us is:
- Daily, weekly, monthly and yearly Call center KPI, Quality, Basic Financial, On Going Operation reporting
- Prepare daily, weekly and monthly SPOC Reports /Business Partnering Reports and publish internally also with the Business Partner
- Update all existing reports
- Develop and improve all WFM Tools based on Excel
- Have all technical knowledge to transmit into CCC Management, Project Management and Partner Management
- Follow up ongoing reporting requests
İŞ TANIMI
Desired Skills and Experience:- Advanced level of MS Office Applications, MS Excel is a must. (e.g.: Formulas, macro and Pivot Table)
- Very good knowledge of Microsoft Visual Basic for Applications (VBA)
- Call center management experience would be an advantage
- Experience on to be a Business Analyst would be an advantage
- Very good English skills in written and spoken. German is a plus
- Well-developed analytical thinking, problem solving and strong communication skills
- Good presentation skills
- Pro-active, multi-task and solution-oriented work style
- Flexibility, reliability and ability to work in a team
What we will offer you:
- Challenging and diversified tasks
- Flexible planning of working hours (full-time)
- An excellent business partner
- A great office with modern work stations
- A highly motivated and engaged team
- The opportunity to become a valued customer service professional
- Internal training and further education
- Promotion prospects in our international team
- Fixed salary per hour and performance bonus
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Not the right job for you? Find further interesting job offers here.
Preferred Candidate
1 - 5 years of experience
, High School(Graduate), Associate Degree(Student), Associate Degree(Graduate), Bachelor’s(Student), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Completed, Exempt, Delayed
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