IT Support Desktop Supervisor

Conduent

IT Desktop Support Supervisor

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction, processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. 

Specific Responsibilities:

Directs and/or manages all activities associated with Call Center IT operations

Operates data communication systems, including LANs and/or WANs

Should be able to support the configuration and troubleshooting of network equipment

Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system

Designs, analyzes, plans, and modifies network components supporting customer communication implementation activities

Supports terminal server connected devices

Prepares the analysis of the capacity needs for switching, routing transmission and signaling

All other duties as assigned

Skills/Abilities:

Minimum 5 years of IT experience with some management experience of small team

Strong management skills

Self-motivated and results oriented

Good presentation, leadership and organization skills

The required minimum degree is university level, preferably in Information Technology, Business Management or related fields.

Able to work a flexible schedule

Proficient with Microsoft Office, computers/Internet, Windows Server, Active Directory and related technologies

Native level of Turkish and advanced level of English

The capacity to work in a team

Problem solving skills