IT Support Expert

Conectys Turkey İletişim Hizmetleri Ltd. Şti.

You come with:

• A B2 level of English, both written & spoken;
• BA in Information Technology, Computer Science and other related fields;
• 1 year of experience in a technical support role;
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Engineer or similar role;
• Ability to diagnose and troubleshoot basic technical issues;
• Familiarity with remote desktop applications and help desk software;
• Ability to provide step-by-step technical help, both written and verbal;

Your day in Conectys:

• You will provide internal end user support, prioritize and manage several open issues at one time;
• You will Research and identify solutions to software and hardware issues;
• You will diagnose and troubleshoot technical issues, including account setup and network configuration;
• You will ask customers targeted questions to quickly understand the root of the problem;
• You will track computer system issues through to resolution, within agreed time limits;
• You will talk clients through a series of actions, either via phone, email or chat until they’ve solved a technical issue;
• You will properly escalate unresolved issues to appropriate internal teams (e.g. software developers);

 We have for you:

• Soft Skills and Communication Training;
• Specific Training with access to our customers’ products;
• Professional work environment and international career opportunities;
• Office located in the heart of the city;
• Private Health Insurance;
• Additional Transportation Payment to the salary;
• Meal Vouchers