Service Center Agent (Turkish/English-Speaking)

Corendon Airlines

QUALIFICATIONS AND JOB DESCRIPTION

As Corendon Airlines, we are looking for Turkish/English-speaking colleagues for our Service Center team in Antalya.

Qualifications

• At least one year of experience as a Service Center or Call Center agent
• At least high school diploma
• Very good problem-solving skills and good persuasiveness
• Strong in communication
• Organized and stress-resistant
• Customer-oriented and solution-oriented attitude
• Ideally experience in the tourism industry
• Excellent written and spoken Turkish and English
• Willingness to work in shifts and at the weekend
• Military service completed (for male applicants)
• Resident in Antalya or willing to move to Antalya

Job Description

• Recording and processing of customer inquiries and concerns
• Proactive and customer-oriented development of solutions in the event of complaints
• Active contribution to the sales of flight tickets in response to customer inquiries