Asst.Guest Manager I Misafir İlişkileri Mdr. Yrd.

Cullinan Belek

Türkiye’nin öncü otel işletme grubu olan AYG Grup’un in yeni markası olan CULLINAN’ nin ilk tesisi Türkiye’ de Antalya ilinin Belek bölgesinde açılacaktır.

CULLINAN BELEK ile konaklama sektöründe hem çalışanlar hem de misafirler için farklı bir deneyim planlayan otel grubumuza aşağıdaki pozisyonda takım arkadaşlarını arıyoruz.

Birçok ayrıcalıkları olan yeni markamızın aile üyesi olmak ister misiniz?

Zamanın yavaşladığı masmavi denizin çevrelediği sahilde, yeşilin ruhunuzu canlandıracak bin bir tonu arasında, bugüne kadar keşfedilmiş en ihtişamlı elmastan aldığı ilhamla Akdeniz’in kalbinde bir pırlanta gibi parlayan ve doğanın eşsiz güzelliğini lüksün sınırlarını aşan detaylarla taçlandıran CULLINAN BELEK’ te, hayatın tüm güzellikleriyle yeniden bağ kurun.

The first hotel of CULLINAN, the new brand of AYG GROUP, Turkey's leading hotel business group, will be opened in Belek, Antalya, in Turkey.

We are looking for teammates in the following positions of our hotel group, which plans a different experience for both employees and guests in the accommodation sector with CULLINAN BELEK.

Would you like to be a family member of our new brand which has many privileges?

Among the thousand and one shades of green that will refresh your soul, on the beach surrounded by the deep blue sea where time slows down and crowns the unique beauty of nature with details that go beyond the limits of luxury and shines like a diamond in the heart of the Mediterranean with the inspiration taken from the most magnificent gem that has been discovered. Cullinan Belek... Where you reconnect with all the beauties of life.

“Asst.Guest Relation Manager”

Otelcilikte Uluslararası işletmecilik yapan grubumuzun Antalya bölgesinde lüks yaşam tarzı hizmet ile faaliyet gösterecek CULLINAN BELEK otellerimizin Guest Experince I Misafir İlişkileri departmanında sizi Asst.Guest Experince Manager ı Misafir İlişkileri Müdür Yardımcısı pozisyonunda görev almaya davet ediyoruz.

QUALIFICATIONS

·        A degree or diploma in Hotel Management or equivalent

·        Minimum 3 years experience of Guest Relation supervisory in the hotel, leisure, and/or retail sector

·        High level of IT proficiency

·        High level of commercial awareness and sales capabilities

·        Experience of managing and developing people

·        Previous experience of department management as well as Profit and Loss accounts

·        Excellent leadership, interpersonal and communication skills

·        Accountability and Flexibility

·        Commitment to delivering a high level of customer service

·        Ability to work under pressure

·        Presentability

·        Flexibility to respond to a variety of work requirements

·        Ability to work on your own and as part of a team

JOB DESCRIPTION

·        Oversee the entire Guest Relation operation to maintain high standards

·        Evaluate high levels of Guest satisfaction and monitor trends, maintain the focus on continuous improvement

·        Set departmental objectives, work schedules, budgets, policies, and procedures

·        Monitor the appearance, standards, and performance of the Guest Relation Team Members with an emphasis on training and teamwork

·        Ensure that Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

·        Maintain good communication with all hotel departments

·        Monitor staffing levels to meet cover business demands

·        Conduct monthly communication meetings and produce minutes

·        Manage employee performance in compliance with company policies and procedures

·        Recruit, manage, train and develop the Guest Relation team

·        Comply with hotel security, fire regulations and all health and safety legislation

·        Act in accordance with policies and procedures when working with front of the house equipment and property management systems

·        Assist to the other departments, as necessary