Daha iyi bir deneyim için uygulamada aç

keyboard_arrow_down

CRM Agent

D Maris Bay

İlan yayından kaldırılmıştır!
Muğla(Marmaris)
İlan yayından kaldırılmıştır!

Çalışma Şekli

Dönemsel / Proje Bazlı

Pozisyon Seviyesi

Eleman

Departman

Turizm

Turizm

Başvuru Sayısı

58 başvuru

Çalışma Şekli

Dönemsel / Proje Bazlı

Pozisyon Seviyesi

Eleman

Başvuru Sayısı

58 başvuru

Departman

Turizm

Kariyer Image

GENEL NİTELİKLER VE İŞ TANIMI

·         QUALIFICATIONS AND JOB DESCRIPTION

  •  Strong people interaction skills, warm and welcoming to hotel guests, all hotel employees.
  • Relevant degree from an accredited university in Business, Hospitality or related major,
  • Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self motivated
  • Provides a genuine and constant level of exceptional services and understands LQA.
  • Work effectively in a variety of situations with different individuals and groups to provide best quality service.
  • Consistently role models excellent guest service by being involved in the operation as needed and providing same level of service to employees.
  • Efficient on complaint handling to reach satisfactory results, creative and practical to enhance service quality.
  • Always answers with yes, always smiles even under difficult, long and busy periods.
  • Fluent in English & Russian, clear and polite conversation skill in Turkish.Additional languages are an advantage.
  • Sufficient experience in Rooms Division different departments.
  • Advance computer skills necessary including Opera systems, MS Office ( proficiency degree )
  • Must be able to verbally respond over the telephone, in a clear-speaking voice.
  • Multi-tasking skills.
  • High level of professionalism and integrity while maintaining the confidentiality of the hotel
  • A positive attitude and a can-do approach to any task
  • Dynamic adaptability and flexibility to the needs of hospitality industrywork Schedule
  • Previous Hotel operations experience, university degree or equivalent experiences are preferred,
  • Minimum of 2 years experience in Luxury Hospitality Industry or Hotel operations.
  • Minimum of 2 years experience in Luxury Hospitality in CRM department.
  • Relay guest complaints to Guest Xperience Supervisor / Asst. Manager / Manager without any delay.
  • Must able to work with different nationalities.
  • Superior product knowledge.
  • Strong negotiation and influencing skills

İŞ TANIMI

  • Recording guest complaints / comments quickly and efficiently and following up with relevant departments.
  • Recording guest complaints / comments to OPERA on daily basis.
  • Must able to coordinate departments for Guest’ compliants / service requirements
  • Control and follow up all communication channels between departments
  • Reply Guest surveys and online reviews on Daily basis
  • Report survey results on Daily / weekly / monthly basis to management
  • Must able to analyze datas and create reports
  • Handle all guest inquiries to ensure guest satisfaction.
  • Ensure that all complaints are received and handled efficiently in a way that exceeds our guest’ expectations.
  • Acting as a point of contact for complaints and escalating issues as appropriate
  • Keeping records of guest comments, and complaints.
  • Manage the CRM team, coordinate /control their action with check lists procedures

Aday Kriterleri

Tecrübeli / Tecrübesiz
Üniversite(Mezun), Yüksek Lisans(Öğrenci)
İngilizce(Okuma : İleri, Yazma : İleri, Konuşma : İleri)

Misafir İlişkileri Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Misafir İlişkileri Elemanı Misafir İlişkileri Elemanı Maaşları Misafir İlişkileri Elemanı Nasıl Olunur? Misafir İlişkileri Elemanı Nedir? Misafir İlişkileri Elemanı İş İlanları
Hakkımızda

DMaris Bay With 194 keys, including 34 suites, 1 duplex Presidential Suite and 1 exclusive Villa; D Maris Bay surpasses the expectations of its guests. Not only unique by being the sole hotel in Europe with 5 private sandy beaches, hotel is also very unique by offering high ended, worldfamous experience in this peaceful enclave of beauty and serenity: Spa leisure by Espace Vitalité Chenot, enriching the body with Bodyism, delicate tastes by ZUMA, Il Riccio and many more…

DMaris Bay With 194 keys, including 34 suites, 1 duplex Presidential Suite and 1 exclusive Villa; D Maris Bay surpasses the expectations of its guests. Not only unique by being the sole hotel in Europe with 5 private sandy beaches, hotel is also very unique by offering high ended, worldfamous experience in this peaceful enclave of beauty and serenity: Spa leisure by Espace Vitalité Chenot, enriching the body with Bodyism, delicate tastes by ZUMA, Il Riccio and many more…

Şirket Sayfasına Git
Yan Haklar

Lojman, Yemekhane.

İlgini Çekebilecek İlanlar

Misafir İlişkileri Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Misafir İlişkileri Elemanı Misafir İlişkileri Elemanı Maaşları Misafir İlişkileri Elemanı Nasıl Olunur? Misafir İlişkileri Elemanı Nedir? Misafir İlişkileri Elemanı İş İlanları