Guest Xperience Supervisor

D Maris Bay

Doğuş Hospitality Group operates in the D Hotelier, Travel Management / MICE (ANTUR), Food & Beverage (d.ream) and Retail industries.

We as D Maris Bay; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay.

We are looking for a qualified “Guest Xperience Supervisor” for D Maris Bay.
The ideal candidate should have: 

•  Strong people interaction skills, warm and welcoming to hotel guests, all hotel employees.
•  Relevant degree from an accredited university in Business, Hospitality or related major,
• Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self motivated
• Provides a genuine and constant level of exceptional services and understands LQA.
• Work effectively in a variety of situations with different individuals and groups to provide best quality service.
• Consistently role models excellent guest service by being involved in the operation as needed and providing same level of service to employees.
• Efficient on complaint handling to reach satisfactory results, creative and practical to enhance service quality.
• Always answers with yes, always smiles even under difficult, long and busy periods.
•  Fluent in English & Russian, clear and polite conversation skill in Turkish.Additional languages are an advantage.
• Sufficient experience in Rooms Division different departments.
• Advance computer skills necessary including Opera systems, MS Office ( proficiency degree )
•  Must be able to verbally respond over the telephone, in a clear-speaking voice.
• Multi-tasking skills.
• High level of professionalism and integrity while maintaining the confidentiality of the hotel
• A positive attitude and a can-do approach to any task
• Dynamic adaptability and flexibility to the needs of hospitality industrywork Schedule
•  Previous Hotel operations experience, university degree or equivalent experiences are preferred,
• Minimum of 2 years experience in Luxury Hospitality Industry or Hotel operations.
• Relay guest complaints to Guest Xperience Supervisor / Asst. Manager / Manager without any delay.
• Must able to work with different nationalities.
• Superior product knowledge.
• Strong negotiation and influencing skills

JOB DESCRIPTION

• Supervise Guest Xperience operations during your assigned shift to a consistently high standards, 
• Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel,
• Resolve guests’ complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of guest satisfaction and quality 
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Ensure that all personnel are kept well informed of department objectives and policies,
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business, 
• Access all function of computer system according to established procedures and standards, 
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience,
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.