Guest Relations

DCT ÖZEL SAĞLIK HİZMETLERİ ORGANİZASYON İNŞAAT VE İNŞAAT MALZEMELERİ OTO.EML.TAŞ.TUR.TİC.SAN.LTD.ŞTİ

DCT Klinik is at the forefront of modern dentistry. With superior technology, unparalleled levels of service and a dynamic working environment, DCT Klinik leads the way in International Dental Tourism and has an unrivalled reputation across the globe for dental excellence.

For our operations in Antalya DCT Klinik, are seeking additional team members to join the Guest Relations team. Responsibilities include:

•       Welcoming patients and guests to the Clinic assisting with their needs as required

•       Communicating and serving patients and guests as required

•       Expect and react promptly to patients and guest requirements and enquiries

•       Scheduling, communicating, and recording of patient appointments and transfers

•       Greet patients and guest on arrival and departure

•       Opening transfer doors upon arrival to the Clinic and helping those with restricted mobility

•       Preparing all necessary documentation and ensuring all documentation is explained clearly and is understood

•       Communicating the patient flow and forecasting logistical issues to the Clinic Operations Team Leader

•       Ensuring the reception and guest areas are always kept to the requisite standards and reporting any issues of cleanliness or hygiene to the Clinic Operations Team Leader

•       Maintain an open line of communication with patients and guests to ensure high levels of service and communication

•       Actively listen and address potential issues, escalating to the Clinic Operations Team Leader where necessary

•       Provide general information about local amenities and services without recommending a single establishment/ source

•       Ensure compliance with health and quality standards

•       Review daily patient lists and prepare the reception and guest areas are prepared accordingly

We aim to recruit the suitable candidates who

•       Have outstanding verbal communication skills in English

•       Have a customer orientated and professional attitude with a positive, energetic attitude for a fast-paced environment

•       Have an outgoing personality

•       Possess excellent hospitality skills

•        Excellent organisational and time-management skills

•       Ability to maintain a professional demeanour and appearance

•       Ability to demonstrate respect and be polite and courteous to patients, guests, and co-workers alike

•       Is able to work 6 days a week

•       Is a team player

•       Is able to multi-task, identify potential problems and propose solutions

•       Have active listening skills

•       Detail orientated ensuring records are accurate

If you share our passion for helping people and changing lives, we look forward to receiving your application.