Customer Experience Specialist

DeFacto Perakende Ticaret Anonim Şirketi

World of added values – DeFacto!

A Happiness Team which care about, solely work for your happiness… In other words +1 happiness!

A healthy life with a permanent sports trainer, fitness center and a quality life consultant… In other words +1 health!

If qualifications and basic functions we are looking for suit you, then come and Join DeFacto, come and bring +1 value to your life as well as ours and let’s Sprint to Future together!

Qualifications: 

• Bachelor's degree,
• Good command of  English,
• Min 2 years call center or back office experience,
  
• Prone to teamwork,
• Analytic perspective and well organised,
• Strong communication skills.

Responsibilities: 

• Solving the problem and inform the customer by contacting the relevant departments for the solution of customer requests directed to him.
• Making root cause analysis to solve problems related to frequent requests,
• Follow-up and resolution of complaints on social media,
• Measuring customer satisfaction with surveys / customer calls.