E Commerce Operations Specialist

DeFacto Perakende Ticaret Anonim Şirketi

QUALIFICATIONS:
 

• Having a Bachelor’s degree,
• Minimum1 year of experience in payment systems or fraud,
• Have a good command of English,
• Tracking of order processes and warehouse performance,
• Good use of Office programs,
• Experienced in crisis management,
• Experienced in Cancellation and Refund process management,
• Preferably know the working system of Marketplace companies,

 BASIC FUNCTIONS:

FOR CIS, MENA, TURKEY ONLINE SITES;

• Monitoring and analyzing suspicious transactions on the system,
• Investigating fraudulent transactions that may occur through credit cards, Virtual Pos, E-Commerce and taking necessary actions,
• Following and responding to bank expenditure objection processes,
• To follow and respond to the expenditure objection processes from the Law,
• Payment method processes and project tracking.
• Analyzing and reporting suspicious transaction reports.
• To follow up fraud developments and projects when necessary,
• Reviewing the relevant reports, making analyzes and revising the rules when necessary.