Senior Field Service Engineer

DEKOM

About Dekom

Dekom operates in accordance with international standards with its expert team, infrastructure and financial power in the fields ofEngineering and Construction,Service and Maintenance (After Sales),Telecommunication Systems,Military Structures and Systems. Dekom, does this with over 22 years of experience as a leader in the sector.

Dekom's headquarter is in Ankara. It provides services in the following sectors in the fields of design, engineering, supply, panel manufacturing, structures, commissioning, operation and maintenance.

·         Gas and Oil Pipelines

·         Defence Industry

·         DC Power Systems

·         Solar Energy Systems

·         Building Construction Works

·         Infrastructure

As we are growing our business and expanding rapidly in Turkey, we are now looking for a Technical Field Service Engineer for Solar Energy Systems.

Responsibilities:

1. Responsible for products training, installation and application, after-sales problem solving and other related functions.

2. Maintaining customer relations; Providing technical support, including remote guidance, on-site solution of after-sales problems and needs, to ensure customer satisfaction.

3. Continuously monitor the use of products to improve customers' product use.

4. To provide technical support for the promotion of new products. For example, show new product functions, build promotion platform, help sales engineers technical communication with customers.

5. In case of malfunctions and/or problems of the products, on-site repair and solution by performing a site visit

6. Continuously monitors the quality performance of products and makes suggestions for technical improvements.

Functional skills and competencies:

1. Technical knowledge in Solar Systems / Electrical Engineer is preferred

2. Knowledge in Power Electronics and EPC business is preferred

3. No outside city restriction

4. Eligible for driving car B

5. English mandatory

6. MS Office knowledge mandatory

Requirements:

1. Technical background, university major or technical support .

2. Experience:at least 2 years required.

3. Experience in Renewable energy, power electrics and other industries.

4. Background in technical service companies, PV manufacturers, EPC.

5. Proficiency in Turkish is required.