Sistem Destek Mühendisi

Deutsche Bank A.Ş.

Experience/Exposure:

• A mastery of the Turkish and English language, with excellent written and verbal skills
• Advanced Windows Server Administration knowledge particularly covering Windows 2008 and 2012.
• Strong knowledge of Microsoft Clustering and related technologies.
• Advanced VMWare ESXi knowledge particularly covering version 5.5. or higher.
• Apply high skill with commands, utilities and understand advanced aspects in the engineering and administration of VMWare
• Strong hands-on experience with vSphere systems administration and support including VMotion, HA, DRS, VDS, Affinity rules, vCenter, storage migrations, and P2V migrations
• Strong hands-on experience with vSphere Thin Provisioning, Resource Pools, Host Profiles, and 3rd party plug-ins
• Strong hands-on experience with Standard ,Distributed Switches and HP rack mount and HP Blade servers
• The ability to apply technical principles when performing troubleshooting
• Ability to attend major outage calls and represent the team at a technical level.
• Good understanding of security principles.
• Experience with running administrative reports in VMware
• Experience in the financial services industry or equivalent large scale, high volume environment
• Good knowledge of at least several of DB’s core technologies: Linux, NetApp Filers, Oracle, Unix, Sybase, MSSQL, Networking, Blade logic, LDAP, Kerberos, RSA, HSM.
• Proficient in writing technical documentation.

 Desired Skills:

• Bachelor Degree from an accredited college or university with a concentration in an IT-related discipline (or equivalent diploma / work experience)
• Experience working with offshore partners and different cultures
• BMC BladeLogic software / patch deployment
• Server security hardening.
• Veritas Volume manager and file systems
• Scripting experience in Powershell and PowerCLI preferred
• Sftp / vshell administration and troubleshooting
• Tivoli TSM Backups
• Knowledge of the Information Technology Infrastructure Library (ITILv3) framework
• Knowledge of enterprise storage concepts & architectures
• An understanding of firewall rules/ports and how to troubleshoot firewall connectivity issues.
• Experience with liaising with engineering teams and vendors
• The ability to effectively articulate a status or plan to peers and clients
• The ability to work collaboratively with other team members and builds positive working relationships
• The ability to utilize a goal oriented approach which drives self improvement both personally and professionally
• The ability to take the initiative to work on tasks outside of his or her immediate scope of responsibility, and encourages others to do so
• Good time management principles and effective in prioritizing workloads
• VMWare, MSCE and or Citrix certification highly desirable

İŞ TANIMI

Overview:

Server Support Specialist, who has both operational and implementation experience while working within a fast moving, highly technical environment. The position is for an experienced Server engineer to work within the Global Teams, focused on providing operational support primarily for our environments.

Key responsibilities:

• Team member role reports directly to the Functional Manager
• Ensure compliance with the standards and security requirements set forth by the Bank and based on the guidelines authorized by the GTO Management team
• Participate in Deutsche Bank organizational events such as Town Halls and Team Meetings
• Provide Level 2 and Level 3 quality support via the group hotline and ticketing systems for VHS & Wintel systems and other core infrastructure components
• Proactively manage Incident queues and conduct evaluation / triage for all incoming tickets before resolving / closing or re-assigning to the appropriate individual
• Resolve / close incident tickets by following the Deutsche Bank Knowledge Base (KB) process, link resolution plans to KB articles, and document issue and each step taken in order to resolve
• Personally contribute to the ongoing development and updates to the KB repository
• Provide Global Change Management (GCM) coordination by creating, resourcing, securing approvals for, and ensuring timely execution of planned changes, within Deutsche Bank Change Management policy
• Provide proactive ticketing workflow and queue management in order to identify, flag, and drive positive remediation of workloads not being carried out within documented expectation
• Maintain timely and quality status updates in all Deutsche Bank workflow systems, per Key Operating Procedures (KOP)
• Deliver workloads according to defined Service Level Agreements (SLA) targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity
• Assist vendors with implementation of new servers, including bank-standard build and Quality Assurance (QA) process
• Ticket queue management, ensuring SLAs are met for incident resolution, and other work requests.