Key Account Manager

DHL Global Forwarding Taşımacılık A.Ş.

Job Purpose:

 To achieve a sustainable and profitable growth for the company throughmanaging an assigned number ofGlobal and Multinational Customers, maintaining a long term relationship and maximizing sales opportunities and Gross Profit.

 Target, identify and close new business opportunities within the global customer segments .

 Job Responsibilities:

• Manages relationship of a defined number of Global & multinational customers and prospects in particular sectors (serves as primary contact for the customer; coordinates the account e.g. with related stakeholders)
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
• Works on regional customer initiatives and for implementing global business plan contents
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (Standart Operating Procedures etc )
• Updates Regional Customer Managers and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
• Executes global/regional sector strategy on country level
• Manages relationship with key stakeholders in global as customer point of contact on country level.