Ocean Freight Import Specialist-Ankara

DHL Global Forwarding Taşımacılık A.Ş.

Create flexibility in the OFR team to balance work load across OFR product teams while keeping the service level high

Ensure accurate and timely movement of freight and information among all stakeholders.

Take commercial responsibility for assigned customers. Has full ownership of created files.

To arrange end to end OFR operations. Sends offer, collects booking confirmation and provides information flow among all stakeholders including invoicing with

Minimizing sick files

Timestamps Completeness & Timeliness

To arrange box utilization and setup for respective lanes

To take GP responsibility on file basis.

Use auto rate and costing

Correct GP

To analyze customer's needs and expectations and offer suitable solutions.

To keep customer satisfaction at highest level.

Works in line with SOP's and COP's prepared for related customer

To take commercial responsibility for assigned customers by

Send Quotations using Quoteshop

Churn Follow up

Up & Cross Selling

Customer Visits

Interacts with OCC & PCM, Finance, Sales and other related cross function when required.

Perform tasks as per OFR Manager's and Team Leader's instructions

Works in line with DHL rules and standards

Bachelor Degree.

Minimum 2 years of experience on ocean freight operations.

Good English skills, both written and spoken.

Good use of Microsoft Office skills.

Strong communication, coordination and organization skills.

Customer focused, excellent team player.

Rigorous, careful and solution focused.

No military service obligation for male candidates.