Cex and Process Manager

Digiturk beIN Media Group

ARE YOU READY TO MAKE YOUR STORY REAL AT DIGITURK?

We are, Digiturk, the first digital broadcasting platform in Turkey, have brought a new perspective to television broadcasting in Turkey with the firsts we have pioneered since our establishment in 1999. Keeping up with today's changing viewing experience Digiturk has started to provide internet services to members as of 2021. With our more than 3 million members and 1500 employees, we have managed to set the standards in the sector and have continued to strengthen our technological infrastructure and human resources with our innovative vision.

beIN MEDIA GROUP acquired Digiturk the leading PAY TV operator in Turkey in August 2016; and now has over 55 million subscribers worldwide. beIN MEDIA GROUP’S flagship sports network, beIN SPORTS, holds the single largest portfolio of sports rights of any global broadcaster; and through its iconic MIRAMAX film studio, beIN holds an extensive library of Hollywood blockbusters while having a growing presence in series and movies production and distribution, as well as in the digital space. The group distributes and produces an unrivalled array of entertainment, live sport and major international events across 5 continents, 43 countries and in 7 different languages spanning Europe, North America, Asia, Australia and the Middle East & North Africa (MENA).

If you are ready to make your story real in a colorful and vibrant world by constantly renewing & improving yourself, join us and let's build the future of broadcasting together.

We are looking for talented teammates who are ready to make their story real!

IDEAL PROFILE:

• Graduates from related departments of universities (Business Administration, Economics, Marketing, Engineering Faculty etc.),

• Have product/service/market/industry knowledge,

• Good command of English,

• Able to use MS Office (Word, Excel, Powerpoint) programs well,

• Having reporting and analysis skills,

• Customer-oriented thinking

MAIN RESPONSIBILITIES WILL INCLUDE:

• Managing all operational process design and improvement activities for the company,

• Management of all business and technical projects/programs of all operational units (Sales & Customer Operations & Marketing...),

• Leading all customer experience measurement, design, improvement and governance efforts to deliver a flawless customer experience to relevant customers at all consumer, corporate and fixed business touchpoints,

• Design and optimization of customer experience and measurement frameworks (Net Promoter Score - NPS),

• Establishing the necessary customer experience management mechanisms and ensuring the proper execution and active participation of all stakeholders,

• Managing cross-functional programs to deliver business benefits (Call Reduction, FOC, AHT Reduction, First Time Correction (FCR), etc.),

• Define the Customer Journey and Experience (For Customer-facing channels),

• Finding improvement areas and managing different projects to improve operational KPIs (AHT, FCR, FoC, etc.),

• To ensure that the customer experience is defined for all products to be released,

• Coordinating and managing flawless communication between Customer Operations and other departments,

• To coordinate the User Acceptance Test and Training of the CRM application.

WHAT WE OFFER:

·  Digiturk ‘’cares about your life” – Life Insurance

·  Digiturk also cares about your family - Private health insurance family members included

·  Digiturk stands by you in your retirement - Digiturk retirement contribution

·  Do whatever you want on your birthday leave (Paid birthday leave)

·  A Happy birthday gift from Digiturk (Birthday gift card)

·  Digiturk supports our mothers (Nursery benefit)

·  Digiturk celebrates holidays together (gift card)

·  Global talent programs that offer development opportunities in a multicultural environment

·  The opportunity to work with joy in a positive environment

·  ‘In Digiturk we have fun together, we succeed together!’ activities

·  Opportunities to be in the media world, as well as opportunities, to experience the excitement of football on the spot, opportunities to meet celebrities you love, ... etc.