Customer Success Supervisor

DoktorTakvimi

Doktortakvimi.com is Turkey’s number one online portal for booking appointments with medical professionals. We currently attract 32 million patients and host listings of almost 181.000 medical professionals. 

We are a subsidiary of DocPlanner.com which is currently operating in 30 countries around the world. 

We make on-line appointments possible to thousands of doctors. Soon it will be millions! 

You will:

• manage an Customer Success Specialists  team
• launch and maintain first-rate services for our customers with the Internationa CSl team
• develop and implement new methodologies to ensure maximum Customer Satisfaction 
• analyze team performance and provide coaching 
• create and execute a World-Class onboarding process for new customers
• provide top care for our existing customers
• use industry leading tools (Hubspot, Intercom, etc)

If you:

• love building things from scratch
• have at least 5 years of experience in Customer Success
• 99% of your customers loved you :-)
• know what Zendesk, Salesforce.com and Typeform.com mean
• have experience in leading teams
• speak English like a pro
• focus on results, not tasks
• are patient and understand the needs of others
• like numbers as much as you like people

...then this job may be for you!

We offer:

• Work with smart people who know their stuff
• Huge autonomy,
• An opportunity to grow with the company
• Gym
• Employee Stock Option Plan
• Performance Bonus
• Full Comprehensive Private Health Insurance