Customer Operations Analysis Specialist

Doğuş Planet Elektronik Tic. Ve Bil. Hiz. A.Ş.

Job Description:

·       Managing the reporting functions for Customer Experience team

·       Designing new reports linked with the outsource management and customer experience management 

·       Analyzing customer service KPIs and focusing on the progress for figures 

·       Communicating with the outsource management and customer experience management due to department’s strategy

·       Monitoring of customer data

Qualifications:

·       University graduate 

·       Min. 5 years experience in customer service

·       Advanced English skills

·       Customer focused

·       Strong analytical, reporting and presentation skills

·       Result oriented