Claims Specialist - İstanbul

DSV Hava ve Deniz Taşımacılığı A.Ş.

At DSV we are always on the look out for great talent. This is a great opportunity to work for a Danish subsidiary of a global organisation, we look after our employees, offer a great work-life balance, generous benefits, a professional challenge and fantastic career opportunities. If you are interested in working with DSV Turkey as a Claims Specialist please join us. 
 
Key Accountabilities:

• Provide varied administration support to teams across all operational businesses (Road, Air, Sea and Project teams).
• Accurately index and upload documents to claims recording system x-net, process claims according to relevant claims type
• Allocate cost and income to correct files and provide payment/authorisation of fees on a daily basis to ensure service standards are met.
• Complete all assigned admin work accurately (review benefits, shared liability, limitation and deductible) within service standards so that business needs are met.
• Provide a professional call handling service in relation to our branch offices and external clients in order to provide an appropriate level of service to all customers.
• Provide and update a monthly claims risk assessment report to ensure changes are identified and claims liabilities are covered in order to protect our business from material risks.
• Keep all registrations of claims in a central repository and track and monitor all claims handlers to assure adhering to our service standards and compliance against relevant conventions (e.g. CMR)
• Accurately process claims registrations, create relevant transactions, notify the relevant claims handler and issue recourse letter to subcontractors or DSV offices.
• Chase all required information, within agreed time-scales, keeping the customer and our colleagues informed at all times to ensure all evidence is received in a timely manner.
• Ensure the continued protection of DSV’s information, by following all applicable Information Security policies and procedures and by reporting suspected weaknesses or fraud to your line manager.
• Comply with DSV’s Code of Conduct and other Company Policies and Procedures as appropriate to the role.

Required Knowledge and Skills:

• Basic product knowledge is preferred
• Knowledge of the claims admin processes
• Knowledge of in-house systems (x-net, Cargolink, CW1, SAP)
• Working knowledge of Microsoft office products (Outlook, Word, Excel)
• Good level of numeracy required.
• High degree of communication skills and ability to assert the company interest
• Customer Service Skills; A strong customer focused approach to working is essential.
• Experience in an administrative role within a customer service environment.

İŞ TANIMI

• Delivers Results: Sets high goals for personal accomplishment and contribution to team/area goals; monitors progress and works diligently to meet/exceed goals.
• Develops Self: Displays strong capacity and thirst for learning and developing broad business and leadership skills; openness to diverse ideas & experiences and has keen self-awareness re: strengths and areas of development.
• Makes Effective Decisions: Evaluates options by thinking both critically and holistically when considering relevant information and potential implications to both the team and company; chooses an effective option.
• Strong Business Acumen: Displays strong understanding of own domain and good general understanding of overall business objectives, evolving customer needs and technological solutions; applies continuous improvement practices to enhance business processes and results.
• Strong Teamwork: Actively works collaboratively to help move the team toward the completion of team and business goals.
• Values Driven: Interacts with others, internally and externally, in a way that gives them confidence in one's intentions and those of the organization; operates with highest integrity/ethics.