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ITSM Engineer

E-Enerji Limited

Ankara

İş Yerinde

İş Yerinde

Job Type

Full-Time

Years of Experience

More than 2 years of experience

Department

IT

IT

Application Count

0-50 application

Job Type

Full-Time

Years of Experience

More than 2 years of experience

Application Count

0-50 application

Department

IT

QUALIFICATIONS AND JOB DESCRIPTION

ITSM Engineer

ITSM Engineer,  role will span the development and maturation of the processes and tools that support the ITSM functions across the organization. Role involves a combination of technology management, process management, the management of related tool sets, and codifying workflows within  ITSM tool.

What you'll do

  • Manage our global ITSM / ITIL processes, and the automation of those processes through the  ITSM suite. Have a strong focus on incident, change, and configuration on ITIL framework.
  • Manage close process and technology integration with the release pipeline automation framework
  • Design and improve modern processes with a focus on speed and automation over command and control
  • Participate in planning and strategy discussions and help determine the organization and service delivery roadmap
  • Will train and educate stake holders and end users      

· 

What you have

  • A degree on relevant engineering and sciences from universities
  • 2+ years of experience in ITSM with progressive responsibilities   
  • Technical development experience in ITSM Systems ( kindly reference to them )
  • Experience working with API integration / development
    ITIL V3 and DevOps experience
  • A collaborative, team-player mindset and a positive attitude


Preferred Candidate

Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)

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