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Export Operation and Sales Support Specialist

EAE TEKNOLOJİ ARAŞTIRMA GELİŞTİRME SAN. TİC. AŞ

İstanbul(Avr.)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Sales

Sales

Application Count

773 application

Job Type

Full-Time

Position Level

Specialist

Application Count

773 application

Department

Sales

QUALIFICATIONS AND JOB DESCRIPTION

Be responsible for export sales support of EAE Technology's "KNX Home and Building Automation" product group;

  • Answer customer and channel partner calls and emails tied to orders in any way, general, logistics, technical, product or payment related questions.
  • Collect data from all departments in order to finalize customer request and perform general requirements of customer orders
  • Support sales team with creating quotations.
  • Follow the payments of orders with communicating customers and sales team.
  • Work with intercompany departments to resolve customer related order issues, provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Keep track of orders and manage relations with all related people to fill them.
  • Inform customers about delivery dates or updated delivery dates..
  • Follow international shipments and solve logistics issues in coordination with operations and logistics departments.
  • Assist with country specific export and product approval documents when needed.
  • Review and approve RMAs, warranties and the EAE services.
  • Follow incentives related with export. Prepare the documentation for applications.
  • Continuous follow up for CRM system's requirements and EAE Technology's product configurator requirements. Learning deeply how to use both of them.

REQUIREMENTS

  • At least 1 year of experience in export sales support
  • Excellent command of written & spoken English,
  • Working knowledge of Microsoft Word, Power Point and Excel.
  • Strong organizational skills and the ability to work with others
  • Fast-paced, questioning and action oriented
  • Having a valid driving license & no obstacle for traveling,
  • Completed military service for male applicants.

Preferred Candidate

More than 1 years of experience
Bachelor’s(Graduate)

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