Customer Services Representative-German Speaker

EATON-Polimer Kauçuk

Customer Services Representative

• Bachelor’s degree (BS/BA) from an accredited institution
• Strong English & German capability
• Minimum 3/4 years of professional experience in order and export management
• In-depth knowledge of computerized order management processes and software programs
• Customer focused mindset
• Organization and time management skills
• Team-oriented problem-solving skills and corrective action methodology
• Unique specialized knowledge with regards to assigned products and/or solutions is “the” expert for one or several complex products groups/solutions.
• Ability to interpret complex customer specifications and drawings.
• Professional phone skills and customer communication skills.

Eaton's Hydraulic Business has an opening for a:

Customer Services Representative

Location

Maslak, İstanbul / TURKEY

Eaton is recognized as a worldwide leader in the design, manufacture and marketing of reliable, high-efficiency hydraulic systems and components for use in mobile and industrial applications. Eaton’s unwavering dedication to leadership in mobile and industrial applications has made Eaton one of the world’s preferred suppliers of hydraulic solutions.

Primary Function

The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, product changes or returns.

Essential Functions:

• Be the point of reference for customers from Europe  region for all types of commercial requests: solve complex, high impact problems.
• Manage the export business-related activities where applicable
• Act as liaison between the customer and factory, proactively communicate in a timely manner with external customers about order verification, order and shipment status
• Provide customers product, delivery, claims/returns and program information
• Communicate also with operation to verify lead times, schedule customer orders according to their delivery needs and communicate special handling request
• Arrange setting up of new part numbers, ready for a customer order.
• Proactively communicate in a timely manner with external customers about order status related requests
• Apply extensive knowledge of business processes and systems.
• Participate in cross-functional company-wide business process improvement teams to resolve recurring customer issues and also responsible for maintaining processes and process flows. Includes also participation in business development projects.
• Accept and process sales order schedules and also discrete orders, following established business rules.
• Promote customer satisfaction and achieves cycle time reduction through team-based problem-solving.
• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.
• Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries.

What Eaton offers:

Challenging projects in a dynamic collaborative team

Eaton Business System offering various tools for management and people development

Great promotional opportunities – Eaton encourages internal promotion, whenever possible

About Eaton:

Eaton is a power management company with 2016 sales of $19.7 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries.