International Customer Relations Specialist

Edelkrone

Our Company:

edelkrone is an innovation company which focuses on content creation solutions. We design, prototype, manufacture hardware in our own facilities (mostly robotic camera control devices as well as some pure mechanical camera accessories).

The job:

We are seeking a full-time Customer Relations Representative who will serve edelkrone customers by responding their queries through e-mails, phone calls and online chat.

Qualifications:

-Bachelor's Degree,

-Perfect proficiency in English (C1/C2) in both written, spoken and formal English (Having a score on KPDS, TOEFL or similar is preferred),

-Able to work with MS Office applications or MacOS X operating system,

-Strong communication skills, teamwork and result-oriented,

-Analytical mindset and ability for problem solving.

Your Role will be to:

-Respond to customer queries through e-mail, phone calls, online chat & social media,

-Report back to the R&D department on regular basis to deliver up to date information about customer queries & after sales support issues.