CUSTOMER SUPPORT SPECIALIST

Efesan Grup

Efesan Group, which has a strong and dynamic structure with 47 years of experience and knowledge history, operates in the fields of iron and steel, foundry, real estate, construction and port operations with 6 successful companies. Ferro Döküm, one of the pioneer companies in the iron casting sector with its 47 years of knowledge and experience, joined Efesan Group in 2007 with a strong and dynamic structure, we are looking for a Customer Support Specialist in our plant in Gebze, Kocaeli

• Bachelor degree in relative fields (Metallurgical and Materials Engineering, Mechanical Engineering & Industrial Engineering is an asset)
• Minimum 10 years experience in related task
• Excellent command of written & spoken English must (French and German is an asset)
• Good knowledge of SAP and MS Office, ·
• Excellent communication and coordination skills, competent in teamwork, strong analytical approach, analytical mind set from problem definition to problem solving. 
• Strong willingness to take initiative, self learning, researching on different and new topics. 
• Living or willing to live in Asian side of İstanbul (E5 Route) or Gebze, Darıca & Çayırova.
• No military obligation for male candidates,
• Casting / Automotive Supplier Industry experience (preferred),

Job description 

• To receive and follow up orders for current business with domestic and overseas customers Managing relations with customers, 
• To carry out operations that will contribute to the promotion of the company, 
• To ensure the communication of the customers with the company to whom his/her responsible, where required, 
• To make customer visits at different times, plans the visits of the customers to company and supervises the customers during the visits, 
• To make Market research 
• To keep the customer parts stock level at the desired level in line with the strategic target of the company
• Prepares annual demand sales and delivery plans, updates them in monthly sliding orders. updates in sliding method.