Customer Service Representative

Egem Ambalaj San. ve Tic. A.Ş.

Customer Service  Representative / Müşteri Temsilcisi

Key Responsibilities

Reporting to the Deputy General Manager of the organization, the person will be responsible for the following:

·        Responsible for the coordination and follow-up, until shipment orders across all departments;

·        Responsible for checking raw material  availability ,forecast accuracy of the customer, chase the  invoicing and payment of the customers ;

·        Responsible for timely and accurate processing of order entries, order acknowledgements, price updates;

·        Responsible for  document sharing with the customers (packing list, invoices, certificates) etc;

·        Responsible for maintaining contact with Customers and internal departments;

·        Working closely with warehouses in Turkey for orders, stock levels checking and informing the Turkey Country Manager on weekly basis for what is coming and when.

Qualifications

·        4-year university degree (engineering is plus)

·        Proficient in Word, excel, Outlook. Powerpoint

·        Total of 2-4 years of experience  

·        Good understanding of business processes, including sales, supply chain , customer service and production

·        Strong analytical and commercial skills

·        Good written and verbal communication skills

·        Project Management skills

·        Customer Service ,Account  management experience is a plus

·        The ability and experience to work with people through other departments

·        Knowledge of the packaging industry is a plus 

·        Fluent English is needed both writing and speaking

·        Completed military service for male candidates.