Call Center Quality Specialist

Enuygun.com

Enuygun is Turkey's leading Online Travel Agency in flights with more than 12 million visitors and 50 million page impressions each month. With its user-focused service, more than 500,000 travelers book their flights on Enuygun every month. We invite you to have the opportunity to work in Enuygun's young and dynamic team.

We are looking for a "Call Center Quality Specialist" for Enuygun's growing team. With this position, you will have the chance to take part in the team that has developed one of Turkey's most successful internet projects.

Qualifications for this position:

• Minimum 5 years of experience in call center quality, control and training processes,
• Have effective listening and evaluation skills,
• Inclined to teamwork and cooperation,
• High persuasion, communication, reporting and planning skills,
• Should be fluent in English and / or German,
• Target-oriented, entrepreneurial, outward-looking, strong human relations,
• Open to self-development and learning,
• High level of internal motivation and energy.

  This position will:

• Following and raising the specified quality standards of service,
• Plan and perform training to improve the performance and quality of the team,
• Listening to the call records of the team and making appropriate training organizations for the identified needs,
• Preparing training documentation,
• Providing feedback on call quality and general needs at specified periods and reporting at the managerial level.