After Sales Service Specialist

Ereğli Demir Çelik Fab. T.A.Ş.

Listed on the BIST-30 index, OYAK Mine and Metallurgy Group is the largest industrial asset in Turkey consisting of seven companies operating in the fields of flat and long steel production, steel service center, mining, engineering and project management. 

We are looking for a “After Sales Services Specialist” to join our dynamic and agile After Sales Services Team in Ataşehir, İstanbul. 

Qualifications:

• Bachelor’s degree from engineering faculties preferably in Metallurgy and Materials Engineering,

• Preferably 2-3 years experiences  about data analysis, marketing and operation,

• Preferably knowledge of MS Access ve SQL,

• Good command of English,

• Advanced levels of MS Office programs,

• Advanced communication skills,

• Advanced teamwork skills,

• Analytical and structured thinker,

• Have no restriction to travel,

• No military obligation for male candidates.

Job Description:

• To share technical information about steel qualities which is already used by our Group companies, (The technical training about steel qualities will be given by our company)

• Coordination of activities to resolve customer complaints/dissatisfaction,

• To realize the action plan about data analysis,

• To inform Group companies about customer feedbacks by report and analysis,

• To create new business modes and process to improve effectivess,

• To design report structre according with customer feedbacks for executive board, (Access, Excel, Tableau, SAP, ERP),

• To join Group companies IT project teams and design new processes related with Customer Technical Services process,

• Conclusion and analysis of complaints on company systems.