Service Desk Analyst

EŞARJ ELEKTRİKLİ ARAÇLAR ŞARJ SİSTEMLERİ A.Ş.

We are looking for a "Service Desk Analyst" for our leading company in Electric Vehicles Charging stations sector.

QUALIFICATIONS

·       Bachelor’s degree in Engineering or related fields,

·       Min 3 years experienced in software development,

·       Fluent in English both written and spoken,

·       Experince on Data Inspection and Analysis, Logging/Monitoring, Diagnosing and Troubleshooting,

·       Basic knowledge of Unix/Linux, Networking,

·       Strong analytical thinking, open-minded, strong communication skills.

JOB DESCRIPTION

·       By monitoring stations and related services through management systems, detect problems early and create solutions,

·       Evaluating the notifications and complaints from customers; confirm the problem and create a solution by analyzing the relevant log/data,

·       Managing Customer Relations when necessary, communicate with customers in writing and/or verbal and exchange information.